Central Care is a one stop app for a wide range of on-demand last minute NDIS and Aged Care services. Giving you the power to order services at a time that suits you with the click of a button.
Normally you would have to search for different providers in your area (potentially limited to only NDIS approved), communicate and organise the logistics of the service, arrange payment and processing.
Central Care handles all of this, allowing you to request a wide range of on-demand services from a single app, get real time updates as your request progresses, and not have to worry about arranging payment or claiming.
Unlike marketplaces that list providers and leave you to manage them, Central Care handles the full service. From sourcing qualified providers, ensuring compliance, booking, communication and invoicing, we are your one point of contact.
Absolutely! The Central Care app is designed for both NDIS and HCP users, offering easy access to services, bookings, and budget management.
Please note that Central Care is currently only available to Plan Managed and Agency Managed NDIS Participants.
No. One agreement with Central Care gives you acess to all our services.
Yes, it is recommended to use Central Care alongside your current providers where you want last
minute, on-demand services. Central Care aims to give you the choice and freedom to order any last
minute goods or services to exists alongside your current service providers.
Yes, Central Care is a registered NDIS Provider. This means we meet the quality and safety standards set by the NDIS Quality and Safeguards Commission.
Services
Whilst we try to include all the on-demand services you may need there may be times these aren’t
listed. If you would like to submit a request for a service not listed, you can submit this under ‘other’
icon in Personalised Requests. Our team will try our best to cater to all personalised requests but
please understand these may not be on-demand and there may be a delay.
After an order is complete you will be asked to confirm the order was satisfactorily completed. You can select wither a tick (completed satisfactorily) or a cross (completed unsatisfactorily). If you select a cross Central Care staff will be in contact with you.
It’s simple, to start ordering just follow these steps:
1. Download the app and sign up to a free account
2. Complete the onboarding module
3. Allocate a portion of your NDIS budget to Central Care
4. Await approval from our support team (within 2 business days)
5. Start ordering, it’s that simple!
You can place an order anytime, 24/7.
General Services (meals, cleaning, gardening etc. ) are delivered between 8AM to 8PM , 7 days per week.
Emergency Services (Trades) is available 24 hours a day, 7 days per week.
Budget & Payment
NDIS
Payments are automatic via the app, and claimed against your Central Care NDIS budget (where
applicable) in line with the latest NDIS guidelines. Some services require you to make a co-payment
outside of your NDIS funding, which will be paid in-app via your preferred payment method at job
request.
Aged Care
Payments are automatic via the platform, and claimed against your Home Care Package via your preferred Aged Care Provider. We work alongside your existing provider to deliver a range of services. Some services require you to make a co-payment outside of your NDIS funding, which will be paid in-app via your preferred payment method at job request.
Allocating a portion of your NDIS budget to Central Care allows us to deliver essential services quickly and without delays, especially when your regular supports are unavailable.
This allocation comes from your Core Support or Irregular Support funding, and can be used for any Central Care services. You can decide how much to allocate yourself, or use our budget calculator during sign up to help estimate an amount based on your needs.
The allocated funding is a guide only and you are free to use your funds across different Central Care services as required. You’ll only ever be charged for services actually used, any unused funds remain available for use at any provider.
You can track your budget anytime through the Central Care platform. Once you log in you will see the remaining budget on your dashboard.
